Support and services
Call us free of charge
EasyView personal platform
The PC-based service for watching and monitoring your application.
To use the EasyView Personal Platform, register on the site using your e-mail address. Once registered, you can log in and start monitoring your diabetes data with ease.
Medtrum’s EasyView Personal Platform is an invaluable tool for the proactive and effective management of your diabetes, giving you a better understanding of your condition and facilitating communication with your medical team.
Is your cell phone compatible with Medtrum applications?
Smartphone applications
EasyTouch
A mobile application that lets you visualize, understand and act.
It also offers the possibility of sharing data with an unlimited number of people (family or care team).
Download the application now:
Become a user
Join the Medtrum community and discover devices designed to simplify your daily life. By becoming a user, you gain access to modern, reliable diabetes management solutions tailored to your needs. Take the first step towards technology that accompanies you in comfort and safety.
Video supports
Access a collection of instructional videos covering the installation, use and maintenance of Medtrum products. These visual aids provide step-by-step instructions for better understanding. To view these videos, visit the Video support page.
Discover and download our free guides
FAQ and documentation
For answers to frequently asked questions and further information on Medtrum products and services, visit this page. It provides a comprehensive knowledge base to assist you in the optimal use of Medtrum devices.
Try out a demo pump
Ultra-light, ultra-compact
Integration with the TouchCare® Nano system: personalized support for optimal diabetes management
Medtrum’s TouchCare® Nano system integration program offers patients a structured pathway, including a free trial period, educational tools, 24/7 multilingual technical support and access to a community of experienced users. Thanks to this comprehensive approach, patients are guided step by step through the process, so they can get to grips with their treatment smoothly and efficiently.
Start program
- Customized integration program including 01-month free trial of TouchCare Nano treatment system (Pump and CGM)
- Provision of learning and educational tools
- Ongoing communication with a Medtrum specialist
Technical assistance and training
- 24/7 online technical support
- Technical support available in 04 languages: FR, DE, IT, EN
- Practical training, face-to-face and distance learning
EasyView platform
- Free and easy access to the platform
- Data can be accessed and monitored at any time
- Autonomous treatment management
Medtrum Switzerland portal
- Reliable, personalized educational content
- Store access and online services
Patient community
- Discussions with other experienced Medtrum users
- Store access and online services









