Support and services

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EasyView personal platform

The PC-based service for watching and monitoring your application.

To use the EasyView Personal Platform, register on the site using your e-mail address. Once registered, you can log in and start monitoring your diabetes data with ease.

Medtrum’s EasyView Personal Platform is an invaluable tool for the proactive and effective management of your diabetes, giving you a better understanding of your condition and facilitating communication with your medical team.

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Is your cell phone compatible with Medtrum applications?

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Smartphone applications

EasyTouch

A mobile application that lets you visualize, understand and act.

It also offers the possibility of sharing data with an unlimited number of people (family or care team).

Download the application now:

EasyTouch
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capture app Easy Patch

EasyPatch

The EasyPatch application has the same functions as the EasyTouch app.

It also offers the possibility of controlling TouchCare® pumps and sensors, for even fewer devices to manage on a daily basis!

Download the application now:

EasyPatch

EasyFollow

Have you activated data sharing in your EasyPatch or EasyTouch app? Invite your friends and family to download the EasyFollow app, so they can view your data remotely and in real time.

Download the application now:

EasyFollow
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Become a user

Join the Medtrum community and discover devices designed to simplify your daily life. By becoming a user, you gain access to modern, reliable diabetes management solutions tailored to your needs. Take the first step towards technology that accompanies you in comfort and safety.

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Video supports

Access a collection of instructional videos covering the installation, use and maintenance of Medtrum products. These visual aids provide step-by-step instructions for better understanding. To view these videos, visit the Video support page.

Discover and download our free guides

FAQ and documentation

For answers to frequently asked questions and further information on Medtrum products and services, visit this page. It provides a comprehensive knowledge base to assist you in the optimal use of Medtrum devices.

Try out a demo pump

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Integration with the TouchCare® Nano system: personalized support for optimal diabetes management

Medtrum’s TouchCare® Nano system integration program offers patients a structured pathway, including a free trial period, educational tools, 24/7 multilingual technical support and access to a community of experienced users. Thanks to this comprehensive approach, patients are guided step by step through the process, so they can get to grips with their treatment smoothly and efficiently.

Start program

  • Customized integration program including 01-month free trial of TouchCare Nano treatment system (Pump and CGM)
  • Provision of learning and educational tools
  • Ongoing communication with a Medtrum specialist

Technical assistance and training

  • 24/7 online technical support
  • Technical support available in 04 languages: FR, DE, IT, EN
  • Practical training, face-to-face and distance learning

EasyView platform

  • Free and easy access to the platform
  • Data can be accessed and monitored at any time
  • Autonomous treatment management

Medtrum Switzerland portal

  • Reliable, personalized educational content
  • Store access and online services

Patient community

  • Discussions with other experienced Medtrum users
  • Store access and online services
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