Community FAQs

We answer questions from the Medtrum Switzerland community

Nano pump
Nano CGM sensor
Easy Pact Application

What is an insulin pump?

An insulin pump is a device worn directly on the body, attached to the skin with an adhesive and dispensing insulin through a small needle.

How does it work?

Insulin pumps deliver insulin continuously to the body. Our Nano® patch pump can be controlled wirelessly by Bluetooth via your phone or a separate device called Personal Diabetes Manager (PDM).

How often should I change my Nano pump?

The Nano pump consists of two parts: a base containing all the electronic components you need to keep close at hand, and a reservoir containing up to 200 units of insulin (please note that the patch is not pre-filled), giving you up to 3 days of continuous insulin delivery.

What are the advantages of using a patch pump?

The Nano pump is small and discreet, and can be worn on different parts of the body and under your favorite clothes. There's no tube, so there's no risk of it getting caught on door handles. And because it delivers insulin continuously, you don't need to take several injections a day, so you can carry on with your daily activities with complete peace of mind.

What size is the Nano pump?

The Nano pump is the smallest (40.5 mm x 31.5 mm x 11.5 mm) and lightest (13.8 g) insulin pump currently on the market.

What are the characteristics of the Nano pump needle?

The cannula is a 30G stainless steel needle, measuring 5mm (0.2") at a 90-degree angle to the skin.

What type of insulin can be used with the Nano patch pump?

Rapid-acting U-100 insulin is recommended. The following brands of insulin have been tested and found safe for use with the patch pump: Humalog®, NovoLog®, NovoRapid® and Apidra®.

Where can I wear the Nano patch pump?

The Nano pump can be placed on the abdomen, lower back, buttocks, upper arm, thigh, but away from the navel. The location you choose for your pump depends on what feels most comfortable to you.
The skin must be clean, hair-free, dry, with sufficient fat (at least 5 mm).

The new infusion site must be at least 2.5 cm from the last site and the sensor.

If you choose an infusion site on the abdomen, back or buttocks, apply the patch horizontally.

If you choose an infusion site on the upper arm or thigh, apply the patch vertically.

Can I do sport while wearing my patch pump?

With no tubing, the small, compact Nano insulin pump won't get in the way when you're doing sports. You can also go swimming with your pump, as it is waterproof to a depth of 2.5 meters (8 feet) for 60 minutes (IP28).

Can I travel abroad with my pump?

The Nano pump can safely pass through airport metal detection machines, but cannot pass through body scanners. Our team can provide you with a travel map and a list of travel and vacation essentials, so that you're perfectly prepared for your travels.

How can I control my pump from my phone?

You need to download our EasyPatch® app onto your phone* and connect it to your pump every time you change it. It's quick, easy and very discreet to check your trends or perform a bolus using your phone.
If you prefer to use your PDM, you can connect it to our EasyTouch® app.

*iPhone or Android

How long will my data be kept?

The controller (PDM or App) stores the data for 90 days. When downloaded to Easyview, data is stored for 2 years.

Will someone train me?

Our dedicated team of specialists will guide you through every step to get you started with your new Nano pump.

Do I have to remove my patch pump if I have X-rays, MRIs or CT scans?

Yes, you must remove your patch pump before taking any tests.

The TouchCare® system may be affected by radiation or strong magnetic fields. If you have to undergo an X-ray, MRI, CT scan or any other type of radiation exposure, remove your patch pump and glucose sensor and place them outside the treatment area with your PDM. Replace the patch reservoir and sensor once the test or procedure has been completed.

The TouchCare® system is designed to tolerate common electromagnetic and electrostatic fields, including airport security systems and cell phones.

What is a CGM?

CGM (Continuous Glucose Monitoring), also known as a sensor, is a way of measuring glucose levels in interstitial fluid using a small glucose sensor. It enables you to obtain trends and patterns in glucose levels day and night.
Our CGM Nano® consists of two components: a rechargeable transmitter and a sensor. It automatically sends glucose readings every 2 minutes to a receiver. It's small, discreet and calibration-free*.

*Calibration is possible if desired. Confirm with a finger prick if symptoms or expectations do not match readings or alerts.

How big is the Nano CGM?

The Nano CGM is super-slim and ultra-thin: 28.3 mm x 17.8 mm x 5.2 mm, and weighs just 2.7 g.

Do I need to calibrate my Nano CGM?

The CGM Nano is factory-calibrated. If you have successfully entered the sensor code, the system does not need to be calibrated. But you can calibrate the sensor if you wish. If you choose not to enter the sensor code, you must calibrate your sensor twice on the first day.

How often should I replace my sensor?

The CGM Nano can be worn for up to 14 days*. You'll get 14 days' data storage and no data loss thanks to automatic recovery if you part with your receiver.

*Guaranteed for 10 days

What is the shelf life of the CGM?

Glucose sensors have an expiry date of one year from manufacture. The expiration date is indicated on the outside of the glucose sensor box and on each individual glucose sensor package.

Where can I wear the sensor?

The CGM Nano can be placed on the upper arm or abdomen, about 2.5 cm from the insulin infusion site. The location you choose for your sensor depends on what feels most comfortable to you.
Skin must be clean, hair-free, dry, uncovered and sufficiently oily (at least 5 mm thick).

Do I have to disconnect the sensor to swim?

No. The sensor (with properly installed transmitter) is waterproof to a depth of 2.5 meters (8 feet) for 60 minutes (IP28). You can swim with the sensor and transmitter in place.

Can I connect my pump to a CGM?

Yes, you can connect the Nano pump to the Nano CGM to better control and manage your diabetes, including customizing your alerts and alarms to notify you of high or low status.
You can also wear the Nano CGM independently using the EasySense® app.

How long will my data be stored?

The transmitter stores the data for 14 days, the controller (PDM or App) for 90 days. When downloaded to Easyview, data is stored for 2 years.

What are the highest and lowest blood glucose values?

The sensor's glucose reading range is from 2.2 to 22.2 mmol/L (40 mg/dL - 400 mg/dL).

What are the advantages of combining the Nano pump with the CGM Nano?

When combined with the Nano Patch pump, the Predictive Low Glucose Suspend (PLGS) function can be activated. This function automatically suspends insulin delivery in the event of hypoglycemia, and resumes it when glucose levels return to a safe level.

What is the Touchcare® Nano system?

The Touchcare Nano system comprises a patch pump, a CGM and a self-suspension algorithm.

Do I need to remove my CGM if I have X-rays, MRIs or CT scans?

Yes, you must remove your CGM before undergoing examinations.
The TouchCare® system may be affected by radiation or strong magnetic fields. If you have to undergo an X-ray, MRI, CT scan or any other type of radiation exposure, remove your patch pump and glucose sensing system and place them outside the treatment area with your CGM. Replace the patch reservoir and sensor once the test or procedure is complete.
The TouchCare® system is designed to tolerate common electromagnetic and electrostatic fields, including airport security systems and cell phones.

What does the EasyPatch application do?

You can use the EasyPatch application to monitor and control your patch Nano pump and CGM Nano system via wireless communication.

Do I have to use the PDM if I use the EasyPatch application?

You don't need to use your PDM if you use the EasyPatch application with our insulin pump and CGM system.

What are the advantages of using the EasyPatch application?

The EasyPatch app lets you control your tubeless insulin pump via your Smartphone (Android or iPhone). You can track your trends and bolus in total discretion.
The EasyPatch app allows you to view your data in real time and store it for 90 days.

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